We care about your privacy. This policy explains how RentCaraïbes collects, uses and protects your personal data, in accordance with the General Data Protection Regulation (GDPR) and the Information and Freedom Act.
Controller of the treatment
The person responsible for processing your personal data is RentCaraïbes SAS, registered in Pointe-à-Pitre under the registration number 123 456 789, with its registered office at 12 rue des Hôtels, 97100 Basse-Terre, Guadeloupe.
Data collected
We collect the following data when you use the platform:
- Identification details: name, first name, email address, telephone number.
- Connection data: IP address, browser type, pages visited, date and time of connection.
- Booking data: details of the services booked, dates, destinations.
- Payment data: information necessary for processing transactions (without keeping card numbers).
- Communication data: messages exchanged with our customer service.
Purposes of treatment
Your data are collected and processed for the following purposes:
- Management of user accounts and reservations.
- Processing of payments and issuance of invoices.
- Sending booking confirmations and service communications.
- Improving our platform and personalizing your experience.
- Sending newsletters and promotional offers (with your consent).
- Compliance with our legal and accounting obligations.
Legal basis for treatment
Each processing is based on one of the following legal bases provided for in the GDPR:
- Contract execution: processing required to complete your booking.
- Legal obligation: compliance with accounting and tax obligations.
- Legitimate interest: improvement of our services, prevention of fraud.
- Consent: sending non-essential newsletters and cookies.
Storage time
Your data will be kept for as long as is strictly necessary for the purposes for which it was collected:
- Account data: until the account is deleted + 3 years.
- Reservation data: 5 years from the last reservation (legal obligation).
- Navigation data: up to 13 months.
- Communications: 3 years from the last contact.
Sharing of data
Your data may be shared with the service providers concerned by your booking (name, first name, contact), to the extent strictly necessary for the performance of the service.
We may also share your data with our technical subcontractors (hosting, payment, e-mail) linked by GDPR-compliant processing agreements.
Your rights
In accordance with the GDPR, you have the following rights regarding your personal data:
| Right | Description of the product |
|---|---|
| Right of access | Get a copy of the data we hold about you. |
| Right of rectification | Correction of inaccurate or incomplete data. |
| Right to erasure | Request the deletion of your data ("right to be forgotten"). |
| Right to portability | Receive your data in a structured and legible format. |
| Right to Opposition | You object to the processing of your data for marketing purposes. |
| Right to limitation | Temporarily restrict the processing of your data. |
Deleting your account
You can delete your account at any time from the app (Profile › Privacy) or your profile on the website (Security › Privacy). All the options are described on the page Deleting your account.
📧 Data protection officer (DPO)
To exercise your rights or for any questions relating to this policy, please contact our DPO:
You can also file a complaint with the CNIL: www.cnil.fr